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Shop Policy

📩Customer Support – VERSO

How can we help?

If you have any questions about your order, sizing, returns, or shipping, our team is here to assist you with clarity and speed.
 

📬 Contact:

🕒 Support Hours:

  • Monday to Friday: 09:00 – 18:00 (GMT)

  • Response guaranteed within 48 business hours
     

💬 Need quick answers?

Check our FAQ page for answers about:

  • Shipping & delivery times

  • Returns & exchanges

  • Product care

  • Limited editions & availability

1. Shipping

  • Orders are shipped within 2–5 business days after confirmation.

  • We offer tracked shipping for all orders.

  • Free shipping to Portugal for orders over €75.

  • You will receive a tracking number by email once dispatched.

2. Returns & Exchanges

  • We accept returns or size exchanges within 14 days of delivery.

  • Items must be unused, unwashed, and in original condition.

  • Return shipping costs are the customer's responsibility.

  • Limited editions (e.g. Founder Edition) are non-returnable.

3. Limited Edition Policy

  • Each drop is limited to 300 units and will never be restocked.

  • Items are numbered (e.g. 001/300) and made to order — no duplicates.

4. Payments

  • Secure checkout via Credit Card, PayPal, and Apple Pay. MBway not available yet 

  • Discount codes (if applicable) must be applied at checkout — not retroactively.

5. Customer Support

6. Damaged or Incorrect Items

  • Please email us within 3 days of receiving your order.

  • Include photos and your order number for faster resolution.

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